Shipping

Everything below reflects the shipping options actually configured in this store. Where we do not yet publish a delivery time, it is because we have not set one — not because we are being vague.

Where we ship

Orders are dispatched from Sweden. We ship to Sweden, Norway, the rest of the EU, and internationally.

Shipping rates

Rates are shown again at checkout before you pay, and the amount shown at checkout is the one that applies.

Norway: VAT and customs

Nothing extra is collected when your parcel arrives. KUDO is registered in the Norwegian VOEC scheme (VAT On E-Commerce), so Norwegian VAT is calculated and charged as part of the price you pay at checkout, and paid onward to Skatteetaten by us. Your parcel clears the border without the carrier billing you import VAT or a customs clearance fee.

Prices in the Norwegian store are shown in NOK and include Norwegian VAT. VOEC covers consumer goods below 3 000 NOK per item, which KUDO Shield is.

Delivery time

We do not publish an estimated delivery time yet. We would rather say nothing than print a number we cannot hold to on our first orders. Your dispatch confirmation will include tracking so you can follow the parcel yourself.

Order processing

Orders are picked and packed by hand. You will receive an order confirmation by email immediately, and a separate dispatch email with tracking once the parcel is handed to the carrier. If you have not had an order confirmation, check your spam folder first, then contact us.

Tracking

Tracking details are in your dispatch email. Tracking can take a while to show movement after the parcel is handed over — that is normal and does not mean anything is wrong. Parcels to Norway also pass a border step, which can sit unchanged for a day.

If your parcel is delayed

Contact us with your order number. We will chase it with the carrier. The risk for the goods sits with us until the parcel reaches you, so a parcel that goes missing in transit is our problem to solve, not yours.

Wrong address

If you notice a mistake in your delivery address, email us immediately with your order number. If the parcel has not been dispatched we can correct it. Once it has been handed to the carrier we may not be able to, and a parcel returned to us because of an incorrect address may incur a new shipping charge for the second attempt.

Uncollected parcels

If a parcel is not collected from a pickup point within the carrier's holding period, it is returned to us. That is not the same as exercising your right of withdrawal — see returns and refunds for how to cancel an order properly. Where a parcel is returned uncollected, we may deduct the outbound and return shipping actually incurred from your refund.

Damaged or lost shipments

If your parcel arrives damaged, photograph the packaging before you unpack further if you can, and contact us. If a parcel is lost in transit, contact us and we will resolve it with the carrier and either resend or refund.

Orders outside the EU and Norway

For destinations other than Norway and the EU, any import VAT, duties or carrier handling fees in the destination country are the recipient's responsibility and are set by that country, not by us.

Questions

Our FAQ covers the common ones, and you can always contact us directly.